Shipping Policy

Last updated: August 2, 2026

Thank you for shopping with MooGoo. This Shipping Policy explains our order processing, shipping, delivery, tracking, and import charge practices.

Shipping Origin

Unless otherwise stated on the product page, orders are processed and shipped from our fulfillment location in China.

Shipping Destinations

We currently ship to destinations available at checkout within the following markets:

• United States
• Canada
• United Kingdom
• European Union
• Australia
• New Zealand

Available destinations may change. If a shipping option is not displayed for your address at checkout, we are currently unable to ship the order to that destination.

Free Standard Shipping

We provide free standard shipping to all destinations available at checkout. No minimum purchase amount is required unless otherwise stated in a specific promotion.

Free shipping does not include customs duties, import taxes, VAT, GST, brokerage fees, clearance fees, or other governmental charges that may be imposed on an international shipment.

Order Processing Time

Orders are generally processed within 1–3 business days after the order is placed and payment is successfully completed.

Processing time is separate from transit time. Orders placed on weekends or public holidays will generally begin processing on the next business day.

Orders may require additional processing time during holidays, promotional periods, periods of high order volume, or when additional payment, address, or order verification is required.

Estimated Transit Times

Estimated transit times begin after an order has been processed and handed over to the shipping carrier.

The estimated total time from placing an order to delivery is therefore generally:

• United States, Canada, United Kingdom, and European Union: 8–17 business days
• Australia and New Zealand: 6–13 business days

Business days generally exclude Saturdays, Sundays, and public holidays in the origin and destination countries.

All processing and delivery times are estimates only and are not guaranteed. Delivery may be affected by customs processing, carrier operations, local postal services, weather, public holidays, incorrect or incomplete addresses, remote destinations, and other circumstances outside our reasonable control.

Customs Duties and Import Taxes

Orders are shipped on a Delivered at Place (DAP) basis unless otherwise expressly stated at checkout.

Under DAP shipping terms, the recipient is responsible for any applicable:

• Customs duties;
• Import taxes;
• VAT or GST;
• Customs clearance or brokerage fees; and
• Other governmental charges assessed by the destination country.

These charges are not included in our product prices and are not covered by free shipping unless expressly stated otherwise at checkout. MooGoo does not control these charges and cannot determine their exact amount in advance.

Customs authorities or the delivery carrier may contact you and require payment before releasing or delivering your shipment. Please contact your local customs authority for information about potential charges before placing an order.

If you refuse a shipment because of unpaid import charges, any return-related costs or non-refundable charges may be deducted from your refund where permitted by applicable law. This does not affect any non-waivable rights available to you under applicable consumer protection laws.

Shipping Address and Contact Information

You are responsible for providing a complete and accurate shipping address, postal code, recipient name, email address, and telephone number.

Please review your information carefully before placing your order. If you discover an error, contact us as soon as possible at:

support@imoogoo.com

We will make reasonable efforts to update the information, but we cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

MooGoo is not responsible for delays or failed deliveries caused by materially incorrect or incomplete information provided by the customer, subject to applicable law.

Order Tracking

When tracking information is available, we will send a shipping confirmation email to the email address associated with your order.

Tracking information may take several business days to update after shipment. Some international orders may be transferred to a local postal service or last-mile carrier, and tracking updates may temporarily pause during customs processing or carrier transfer.

Multiple Shipments

Products in the same order may be shipped separately due to product availability, package size, fulfillment requirements, or carrier restrictions.

If your order is divided into multiple shipments, you may receive more than one tracking number. You will not be charged additional standard shipping fees because an order is divided into separate shipments.

Delivery Delays

Estimated delivery dates are not guaranteed. Delays may occur due to:

• Customs inspections or clearance;
• Carrier or local postal disruptions;
• Severe weather or natural disasters;
• Public holidays;
• High shipping volume;
• Remote delivery locations;
• Incorrect or incomplete shipping information; or
• Events outside our reasonable control.

If your order appears to be significantly delayed, please contact us at support@imoogoo.com with your order number.

Lost or Damaged Orders

If an order arrives damaged, or you believe it has been lost in transit, contact us promptly at support@imoogoo.com.

For damaged orders, please provide:

• Your order number;
• Photographs of the damaged product;
• Photographs of the external packaging;
• Photographs of the shipping label; and
• A description of the issue.

Please retain the product and all original packaging until we have reviewed your claim. We will assess the issue and provide an appropriate resolution in accordance with our Return and Refund Policy and applicable law.

Contact Us

For questions about shipping or delivery, contact:

MooGoo
Email: support@imoogoo.com
Website: https://imoogoo.com